Only Eligible wigs can be returned
How to Return
Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can’t be solved without return, we will be happy to accept it and add your name in our return system. Please take a picture for the return items and send to us,we will leave you the return address.
Return without communication will be rejected.
We gladly accept returns on all eligible products. We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, a 30% restocking fee will be applied for all returned merchandise. Return postage is on buyer.
Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.
Only Eligible wigs can be exchanged
How to Exchange
Only eligible wigs can be exchanged. When you want to exchange the wig, please contact us first about the problem you met, we will try our best to solve it. If your problem can’t be solved without exchange, we will be happy to accept it and add your name in our exchange system. Exchange without contacting will be charged 10% handling fee.
1. If you are not happy with the wig, you can exchange the eligible item for FREE! ilacewigs will waive the return shipping charges (10 dollars) for the first time. If you need to exchange the eligible item twice or above, all other extra fees including postages are on you. Our postage and handling is about $20-$30.
2. The same shipping information and shipping method submitted with your original order will apply for your exchange order, unless specified.
3. Any balance remaining after your exchange will be refunded to the PayPal account submitted with your original order.
Expedite the Exchange Process (Cross-ship)
Need your exchange product now? Place a new order online or email Us. We will ship your new product without delay if you agree to have the new purchase paid with PayPal. Indicate the new order number on the Exchange Request Form and when we receive and process the eligible returned product, we'll issue a refund without restocking fees.
1. In original, factory condition (unaltered, unworn, undamaged,and with tags attached) and in original packaging.
2. Odor-Free (Any odors on the product will render the product ineligible for exchange)
3. Item(s) must be returned within 10 days of receiving your original order.
1. Wigs not in original condition or have odors.
2. Wigs were accepted more than 10 days.
3. Custom made wigs, last call or clearance items, discontinued items, care products, accessories, liquids, special order items and wholesale orders.
1,ilacewigs only accept Exchange or Return on Eligible Items. Therefore, when you get the wig, please try it first without cutting the lace and using glue as we don't accept the exchange or return on the used wigs. In this way, if the wig is not suitable or you don't like it, you can easily contact us for exchange or return.
2,we don't accept customized items cancel request ,if you want cancel your customized items, 30% restocking fee will be applied for all of customized items .